Return & Refund Policy

Last Updated: November 11, 2026

At Wardley, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a voluntary 30-day return period from the date you receive your order.

For voluntary returns beyond any applicable statutory withdrawal period, items should:

• Be unused, unworn, and unwashed.

• Be in their original condition.

• Have original tags attached where applicable.

• Be returned in their original packaging whenever reasonably possible.

• Not show signs of damage caused by misuse or improper handling.

These conditions do not restrict your statutory rights.

Statutory Right of Withdrawal

Where applicable, consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us at contact@wardley.shop.

Following withdrawal, goods should generally be returned within 14 days of notifying us, unless otherwise required by law.

We will refund payments as required by applicable law, including standard outbound delivery costs where applicable.

Refunds will be made without undue delay and generally no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.

Non-Returnable Items

Certain products may be excluded from voluntary returns, including:

• Gift cards.

• Personalized or custom-made products.

• Items outside the voluntary return period.

• Certain sealed hygiene products that have been unsealed after delivery, where permitted by law.

Clearance or discounted items are not automatically excluded from statutory withdrawal rights.

How to Request a Return

Please contact our customer support team at contact@wardley.shop.

Include:

• Your order number.

• The item you wish to return.

• The reason for your return, if applicable.

• Photos if the item is damaged, defective, or incorrect.

We will provide return instructions and the applicable return address.

Prior approval is not required to exercise a statutory withdrawal right.

Return Shipping

For voluntary returns, customers are generally responsible for return shipping costs unless we agree otherwise.

For statutory withdrawal, direct return shipping costs may be payable by the customer where legally permitted and properly disclosed before purchase.

If the product is defective or incorrect, we will provide an appropriate solution in accordance with applicable law.

Damaged, Defective or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible, preferably within 7 days of delivery.

Include clear photographs where available.

We will assess the issue and arrange an appropriate remedy, such as repair, replacement, price reduction, or refund, as required by law.

The suggested notification period does not limit your statutory rights.

Refunds

Refunds will be issued to the original payment method unless otherwise agreed.

For voluntary returns, approved refunds are generally processed after the returned goods have been received and inspected.

Please allow approximately 5–10 business days for the payment provider to reflect the refund, subject to mandatory legal deadlines.

Exchanges

If you wish to exchange an item for another size or colour, please contact us.

Exchanges are subject to product availability.

Consumer Rights

Nothing in this policy excludes or restricts mandatory consumer rights, including statutory withdrawal rights and legal guarantees for defective or non-conforming goods.

Contact Us

Wardley

Website: wardley.shop

Email: contact@wardley.shop

Phone: +49 3494 771241

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)