Cancellation Policy

Last Updated: November 11, 2026

At Wardley, we understand that plans can change.

Cancelling an Order

If you wish to cancel an order, please contact our customer support team as soon as possible at contact@wardley.shop.

Include your order number and cancellation request.

We will attempt to cancel the order before it has been processed or dispatched.

However, cancellation through our standard pre-shipment process may not be possible once fulfillment has begun.

This does not affect any applicable statutory right of withdrawal.

Orders Already Shipped

If your order has already been dispatched, cancellation through our standard pre-shipment process may no longer be available.

You may still exercise any applicable statutory right of withdrawal or request a return under our Return & Refund Policy.

Statutory Withdrawal Rights

Where applicable, EU consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must communicate your decision through a clear statement before the withdrawal period expires.

You may send your withdrawal request to contact@wardley.shop.

Statutory exceptions may apply to certain products.

Refunds for Cancelled Orders

If an order is successfully cancelled before shipment, any payment already received will be refunded to the original payment method.

Refunds will be processed without undue delay and in accordance with applicable law.

Payment providers may require additional time for the refund to appear in your account.

Contact Us

Wardley

Website: wardley.shop

Email: contact@wardley.shop

Phone: +49 3494 771241

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)